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Guests with Disabilities

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Valleyfair Guests with Disabilities Accessibility

Guests with Disabilities

Valleyfair is fun for everyone.

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First and foremost, Valleyfair is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabililities. And if you can't find the answers here, feel free to download our Guest Assistance Guide or stop by any of our Guest Services areas at the front gate or throughout the park.

Guest Assistance Guide
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Boarding Pass Program

At Valleyfair, we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. We have developed a Boarding Pass Program which allows guests with mobility restrictions or Autism Spectrum Disorder (ASD) to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines. 

Guests who are in possession of a Boarding Pass will obtain a boarding or “ride” time on the Boarding Pass that is equal to the anticipated wait time for a particular ride from the ride associate at the Alternate Access Entrance (usually a ride’s exit). Guests can then choose to rest comfortably away from the queue area, visit a shop, see a show or play a game until their boarding time.

Information on where guests access the ride is posted on each ride’s Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to safely ride/participate. 

For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide

Here’s How it Works:

  • The guest with a mobility impairment or ASD should visit Ride Accommodations or Guest Services upon his/her arrival at the park to express his/her inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions. 
  • In addition to a Boarding Pass, the guest with a mobility impairment or ASD will receive a “Rider Access Form” that has the rides that the guest with a disability can safely enjoy.
  • For rides that do not have lines, the Guest and his/her party simply takes the Rider Access Form with them through the ride’s Alternate Access Entrance and they will be boarded on the next available cycle. 
  • The rider (or a member of their party) obtains a boarding time from the ride associate at the Alternate Access Entrance, equivalent to the length of the ride line. The rider can then wait comfortably away from the queue area. 
  • The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized. 
  • Guests may not accumulate more than one boarding time at a time. 

Tips for Guests with Autism

You may be asking yourself whether Valleyfair is appropriate for guests with an autism spectrum disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. Valleyfair has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. Please review the Boarding Pass Program for more details. 

As you know, advance planning is a requirement for any successful theme park visit with a person with ASD. Your visit to Valleyfair will include a plethora of sensory stimulation including crowds, dark and loud theatres, coasters traveling overhead, lights and noises, waiting in line, to mention a few. At Valleyfair, we strive to provide equal opportunity to all of our guests while providing a variety of options tailored to specific needs. Our highly trained staff is knowledgeable and eager to assist.

You can find information on our rides, shows and attractions in advance on the website. The park’s Guest Assistance Guide is also available for download. The Guide outlines the specifics about each attraction, including height requirements and health restrictions. Feel free to contact Guest Services in advance at (952) 445-6500 with any additional questions. 

Download a printer-friendly version of this information.

When you arrive at the park, please proceed to Guest Services located at the Front Gate.

  • Please have the individual requiring accommodation accompany you to Guest Services.
  • A pass may be issued depending on the needs of your group, including a boarding pass used for scheduling times to ride attractions.
  • Here at Guest Services we offer KidTrack, a wrist band program, which will assist you and park personnel in reuniting your group should you become separated.
  • We also offer Parent Swap. This allows one parent to ride while another parent waits with the child. When the ride is complete, the parents swap child responsibility at the exit.
  • Additionally, if you need to rent a stroller, wheelchair or locker, proceed to Stroller Rental adjacent to Guest Services inside the front gate.
  • Please re-visit Guest Services if you need any additional help with your day.
  • We also recommend that as an added safety measure you take a photo of members of your party (especially if you have a child with ASD who tends to dart away or wander off) on your mobile device. This photo can be of great assistance to quickly reunite your party if you are separated.

During your visit:

  • Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have available disposable ear protection for use at Guest Services.
  • If you are separated during your visit, please contact any park employee for assistance.
  • Ride delays may occur while riding and members of your party may be required to sit quietly until the ride is restarted or guests are escorted off the ride.
  • Please be aware, if an evacuation is required, guests may need to maneuver across catwalks from the highest point of the ride and down steeply inclined steps.
  • If you have any doubts whatsoever about an attraction’s appropriateness for the individual with ASD, please have someone in your party ride it first to make an informed determination.

Valleyfair offers our guests several restful attractions and quiet places that your party can enjoy during the day. The park has a First Aid station between the High Roller and Mad Mouse and a Family care center (Lost Parents) in Planet Snoopy. Air conditioned restaurants provide a nice break from the sensory stimulation. 

Valleyfair is a wonderful destination for families and friends to visit. Our goal is to make your experience at the park both smooth and full of family-fun. Please let us know if you have any further questions by contacting (952) 445-6500 or by talking to a Guest Services representative at the park.

Casts and Bracces

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others.  Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Valleyfair.  We suggest you delay your visit until the cast is removed. Braces with exposed metal parts are not permitted on the slides in Soak City Waterpark. Please view the Guest Assistance Guide for ride specific details related to our attractions. Casts and braces (of any kind) are not permitted on Renegade and RipTide.

Additional ride restrictions may apply.  Please visit Guest Services at the Admission Gate upon arrival to the park for more information.

Prosthetic Devices

Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain the proper riding position. Additionally, prosthetic devices with exposed metal parts are not permitted on most Soak City Waterpark attractions. Guest should visit Guest Services prior to riding to ensure a safe riding experience. Please view the Guest Assistance Guide for ride specific details related to our attractions.

Service Animals

Service animals are welcome at Valleyfair. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. A relief area is located between Cosmic Coaster and the Guessing Game. Please stop by Guest Services for more information.

Assisted Listening Devices

Assisted listening devices that amplify sound, for guests with mild to moderate hearing loss, are available for use while at the park. These devices receive signals from our shows at the following locations: Galaxy Theatre and Peanuts Showplace. Please visit Guest Services to check out a device, a $20.00 refundable deposit is required.  Refundable only when the device is returned to Guest Services on the same day.  

Special Services - Wheelchairs

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

A limited supply of wheelchairs and electric convenience vehicles (ECV) are available for rental at the Rental Center on the right just inside the Admission Gate.  All wheelchairs are rented on a first-come, first-served basis and cannot be reserved in advance.

Special Services - Braille & Large Print Guides

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

Braille and large print guides of the park and Guest Assistance Guide are available at Guest Services. There are a limited number of guides available to rent on a first-come, first-served basis. A $20.00 refundable deposit is required. Refundable only when the guide is returned to Guest Services on the same day.

Special Services - Oxygen Tanks

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

Due to the dynamic nature of rides, oxygen tanks are not permitted on most attractions. Please consult with Guest Services to speak with a member of management to discuss available rides. Oxygen tanks are permitted in all restaurants, shops and entertainment venues.

Alternate Access Entrances

Valleyfair's Ride Admission Policy and Alternate Access Entrances are designed to help you safely experience our facilities.  Rides with an Alternate Access designation will make boarding easier.  If you require the use of an Alternate Access Entrance to enter a ride, please visit Guest Services to obtain a Ride Admission Slip.