The Answer is Fun!
Have some questions about all the fun you can have atValleyfair? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
Season Pass Questions
Q: How do I process my season pass?
A: You can process your Season Pass any day the park is open to public. Simply bring your e-ticket to the Season Pass Office located to the right of the front gate to obtain your Season Pass ID card.
Q: How can I add a Season Pass to my order?
A: Unfortunately once an order is processed, another pass can not be added at a later date. Please ensure you purchase the appropriate number of passes with your transaction. Each order will be subject to the current pricing.
Q: How does the Easy Pay Payment Plan work?
A: Guests may purchase their Season Passes through our Easy Pay Plan. This plan allows guests to divide their purchase into 9 equal monthly payments that are automatically withdrawn from the credit card on file. The processing fee will apply to the first payment only. You can continue to use your Season Pass even if not all payments are made, however if one payment does not go through the passes will become deactivated.
View more information and Season Pass pricing
If you need to change your payment information on file please visit www.valleyfair.com/payments. You will need your confirmation number and email address to log in to your payment portal.
Q: How do I change my payment information?
A: If you purchased Season Passes using our Easy Pay plan or Deferred Payment plan, you can update your credit card information by going to www.valleyfair.com/payments. Please provide your confirmation number and the e-mail address used to make the purchase.
Q: Why does PayPal say my billing agreement was cancelled?
A: "Valleyfair has cancelled a Billing Agreement with you."
This is an automated message from PayPal and simply means that your Easy Pay Payment Plan has been fulfilled with Valleyfair and your last payment has been made. If you have any questions about your order, feel free to call Guest Services at 952-445-7600.
Q: What locations are included in the Dining Plans?
A: View a list of participating locations and meal options for the Single Meal Deal, All Day Dining, and Season Long Dining please.
*Locations and offers are subject to change without notice.
Please note: If you have renewed your 2016 Season Pass for the 2017 season, you do not need to take a new ID picture. Please retain your Season Pass card and use it for entry on the first date you choose to visit Valleyfair. A $15 replacement fee will be charged for those guests who have lost their season pass.
General Ticket Questions
Q: Where can I find the best deals on tickets?
A: Valleyfair offers a variety of online discount options throughout the season. Save on Regular single-day admission by visiting the TICKETS page for the best online deals.
Q: What's the difference between a Regular and Junior/Senior ticket?
A: Regular admission tickets are valid for any guest age 3 to 61 who is 48" and taller.
Junior/Senior admission tickets are valid for any guest age 3 years and over who is under 48" taller, or any guest age 62 years and over.
Guests 2 and under are free and do not need an admission ticket.
Q: Does Valleyfair offer a non-rider discount?
A: Valleyfair does not offer a non-rider discount. Valleyfair has a one-price admission as it is a multi-faceted park - not just a ride park. Live entertainment abounds at the park with fun-filled shows and roving characters and performers. There are also a number of non-active rides, restaurants, shopping and Soak City Waterpark for guests to enjoy.
Q: Is there a discounted rate for Military members?
A: Yes, Valleyfair offers discounted admission at a price of $32 to members of the Military; active, reserve or retired.
Military discount tickets may be purchased at any Valleyfair ticket booth on the day of your visit. Proof of service must be presented at the time of purchase. Valleyfair also offers special Military Appreciation Days during Memorial and Fourth of July holidays. During this time, members of the Military receive free admission to Valleyfair.
Parking and Additional Charges
Q: Is there a charge for parking?
A: Yes, there is a charge for parking at Valleyfair. Buy a Parking Pass online.
Valleyfair also offers Preferred Parking which gives you access to prime parking near the admission gate. Only 30 spots are available daily and spots are taken on a first come, first serve basis.
There is NO CHARGE for parking if you dropping someone off or picking them up from the park. If you are dropping someone off or picking people up, and will be in the parking lot for 30 minutes or less, you will not have to pay for parking. When you enter the parking lot a toll gate employee will take down your license plate number and record it with the make and model of your car and the time you came through the gate. This information will then be given to Valleyfair security, who will be patrolling the parking lot and making sure guests are not staying and parking without payment.
Q: Is Valleyfair admission required for additional charge attractions?
A: Yes, Valleyfair admission is required to participate in the following additional charge attractions:
- Dinosaurs Alive!
- The Vault
Park Questions and Policies & Aviation Administration Guidelines
Q. What security procedures are implemented at the park entrance?
A. The safety of our guests and associates is our number one priority, and we have implemented several enhanced security procedures at all entrance gates. As part of the process:
- Guests arriving at the park will go through metal detection every public operating day.
- All bags, purses, backpacks, waist packs, etc. will be examined prior to entering.
- Sharp objects (including pocket knives and metal chains), firearms, or other items that could be considered a weapon are strictly prohibited and should be left at home or secured in your vehicle.
- Please see our separate FAQ on outside food and beverages.
We use a variety of methods in securing our parks including uniformed and plain clothes officers, and video surveillance monitoring.
Q: Can I leave the park and re-enter later?
A:If you leave the park and plan to return that day, please retain your ticket stub or receipt and get your hand stamped at the re-admission turnstile before exiting. You must be able to present a ticket stub or receipt AND hand stamp to gain re-entry to the park. Valleyfair only allows same day re-entry to the park.
Readmission is not allowed after 7pm during Halloween Haunt.
Q: Are there lockers available for guests?
A: Yes, we have a limited number of lockers available throughout the park that vary in size.
- Regular 1-2 backpacks $15
- Large 3-4 backpacks $20
- Jumbo 5+ backpacks $25
All day rentals. Lockers in the waterpark must be cleared out by the time the waterpark closes for the day.
Locations: Waterpark, General Store, Thunder Canyon, RipTide, The Wave & Front Gate Rental Building. Now Accepting Cash & Credit Cards.
Q: Are there ATMs available in the park?
A: Yes. ATM machines are located in the following locations:
- Outside the park near Guest Services
- Under the Clock Tower
- In front of Chickie's and Petes
- Inside Hi-Test Arcade
- Outside of Chicken Shack
- In the games area across from Supercat
- In Soak City Waterpark near Beach Bites
Q: What credit cards does Valleyfair accept?
A: We welcome VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS at Ticket Booths, most merchandise shops and at most food locations. Credit cards are NOT accepted for games and at some food locations.
Q: Does Valleyfair accept personal checks or foreign currency?
A: Valleyfair does not accept personal checks or foreign currency anywhere in the park.
Q: Can I wear a costume or dress-up during ValleySCARE?
A: Guests in Halloween make-up or costumes are not permitted during the Halloween Haunt. Kids may wear a costume during the day at Planet Spooky.
Q: Can we bring our own food to Valleyfair?
A: Outside food and beverages may not be brought into the park, with the exception of one factory sealed bottle of water per person. Valleyfair offers a wide-variety of dining options at various restaurants and food vendors throughout the park. Groups looking for catering may contact Group Sales at 952.496.5331 or firstname.lastname@example.org for delicious meal options available at our catered event location, Picnic Point, located near Steel Venom.
The Picnic Cove is no longer available for use. You may leave the park and parking lot at any point during the day. There are beautiful city parks and picnic grounds for guests to use that are located about 1/2 mile west of Highway 101 from Valleyfair. Please remember to retain your receipt so you may re-enter the parking lot without having to pay. Guests will need to get their hand-stamped to re-enter the park. For safety reasons, Valleyfair prohibits grilling and open flame fire pits of any kind on property including any and all parking lots. No alcoholic beverages are allowed outside of the park.
Q: Can I bring my pet?
A: Sorry, pets are not allowed except for service dogs. Kennels are not provided.
Q: Do you have hotel information?
A: Valleyfair works with a number of local hotels throughout the Southwest Metro. View Hotels
Q: Do you have first aid available?
A: The First Aid Station offers the convenience of warming bottles and provides privacy for nursing. Medications that need refrigeration can also be stored there.
Q: How much does it cost to rent a wheelchair or stroller?
A: We have a limited number of wheelchairs, electronic wheelchairs, and strollers available to rent for a fee. All rentals are on a first-come, first-serve basis (no reservations can be taken) and are located at the front of the park to the right of the entrance fountain. Guests are welcome to use their own wheelchairs and strollers in the park.
Stroller (Single) - $14.00
Stroller (Double) - $18.00
Wheelchair - $16 plus a $10 refundable deposit
Motorized Scooter/EVC - $50 plus a $20 refundable deposit
Q: Souvenir Mug Refills - No Longer Valid
A: Past Valleyfair souvenir mugs will no longer be permitted into the park.
Q: Valleyfair Drone Policy
A: All drones (Unmanned Aerial Systems) are prohibited at (in) all Cedar Fair parks, including Valleyfair, and any unauthorized drone(s) observed over Valleyfair will be reported to the FAA and local law enforcement, regardless of its point of origin or operation. Drones may pose a potential safety risk and may violate Federal Aviation Administration guidelines.
Q: Inclement Weather Policy
A: Some attractions may close in bad weather until conditions permit safe operation. Please enjoy a show, meal or shopping until such weather passes.
Valleyfair does not offer rainchecks or refunds in the event of inclement weather.