Guests With Disabilities

Guests With Disabilities

Valleyfair works hard to be as enjoyable and barrier free as practical. We offer several services to accommodate as many guests as possible. For more information, please visit Guest Services to pick up our Guest Assistance Guide.

For questions, please contact Valleyfair by phone at 952-445-7600 or by Email.

How to Enjoy the Amusement Park” from the Autism Society.  


Information For Guests With Disabilities

At Valleyfair we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. The Ride Boarding Pass Program allows guests to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines.

You may be asking yourself whether Valleyfair is appropriate for guests with an autism spectrum disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience.  Valleyfair has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders.

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others.  Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Valleyfair.  We suggest you delay your visit until the cast is removed. Braces with exposed metal parts are not permitted on the slides in Soak City Waterpark. Please view the Guest Assistance Guide for ride specific details related to our attractions. Casts and braces (of any kind) are not permitted on Renegade and RipTide.

Additional ride restrictions may apply.  Please visit Guest Services at the Admission Gate upon arrival to the park for more information.

Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain the proper riding position. Additionally, prosthetic devices with exposed metal parts are not permitted on most Soak City Waterpark attractions. Guest should visit Guest Services prior to riding to ensure a safe riding experience. Please view the Guest Assistance Guide for ride specific details related to our attractions.

Service animals are welcome at Valleyfair. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. A relief area is located between Cosmic Coaster and the Guessing Game. Please stop by Guest Services for more information.

Assisted listening devices that amplify sound, for guests with mild to moderate hearing loss, are available for use while at the park. These devices receive signals from our shows at the following locations: Galaxy Theatre and Peanuts Showplace. Please visit Guest Services to check out a device, a $20.00 refundable deposit is required.  Refundable only when the device is returned to Guest Services on the same day.  

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

A limited supply of wheelchairs and electric convenience vehicles (ECV) are available for rental at the Rental Center on the right just inside the Admission Gate.  All wheelchairs are rented on a first-come, first-served basis and cannot be reserved in advance.

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

Braille and large print guides of the park and Guest Assistance Guide are available at Guest Services. There are a limited number of guides available to rent on a first-come, first-served basis. A $20.00 refundable deposit is required. Refundable only when the guide is returned to Guest Services on the same day.

For detailed or specific information to plan your visit, please refer to our Guest Assistance Guide.

Due to the dynamic nature of rides, oxygen tanks are not permitted on most attractions. Please consult with Guest Services to speak with a member of management to discuss available rides. Oxygen tanks are permitted in all restaurants, shops and entertainment venues.

Valleyfair's Ride Admission Policy and Alternate Access Entrances are designed to help you safely experience our facilities.  Rides with an Alternate Access designation will make boarding easier.  If you require the use of an Alternate Access Entrance to enter a ride, please visit Guest Services to obtain a Ride Admission Slip.